Working in the hotel industry you will come across many types of travellers. Some will be business guests, others will be tourists and visitors. Many will speak a different language other than your own. Chances are, plenty of your guests will speak English. Do you know how to speak politely to a guest in English? Can you understand their requests and serve them accordingly? Whether your job is to take reservations or clean the hotel rooms, these pages can help you learn important words and expressions to use on the job in the hotel industry.
part of speechMeaningExample sentence
nountwo hotel rooms with a door in the centreIf you want we can book your parents in an adjoining room.
nounlocal facilities such as stores and restaurants 周围设施We are located downtown, so we are close to all of the amenities.
nounthings for tourists to see and doThe zoo is our city’s most popular attraction for kids.
nounbags and suitcases packed with personal belongingsIf you need help with your baggage we have a cart you can use.
Bed and Breakfast
nouna home that offers a place to stay and a place to eatI can book you into a beautiful Bed and Breakfast on the lake.
nouna staff member who helps guests with their luggageThe bellboy will take your bags to your room for you.
verbarrange to stay in a hotelI can book your family in for the weekend of the seventh.
adjfull, no vacanciesI’m afraid the hotel is booked tonight.
nounsmall booklets that provide information on the local sites and attractions手册指南Feel free to take some brochures to your room to look at.
verbgo to the front desk to receive keysYou can check-in anytime after four o’clock.
nounreturn the keys and pay for the billPlease return your parking pass when you check-out.
nounfree of chargeAll of our rooms have complimentary soap, shampoo, and coffee.
cot, rollaway bed
nouna single bed on wheels that folds upIf you need an extra bed, we have cots available.
nounmoney a guest owes for repairs to hotel property (when caused by violent or careless acts)We will have to add a damage charge for the hole you put in the wall.
nounamount paid ahead of time to secure a reservationYou will not receive your deposit back if you cancel.
nouna bed large enough for two peopleThey are a family of four, so give them a room with two double beds.
nouna level of the buildingThe swimming pool is on the main floor.
front desk, reception
nounthe place where guests go to check in and out and to get informationTowels are available at the front desk.
nouna person that is staying at the hotelOur washrooms are for guests only.
nouna very inexpensive place for backbackers 背包客and travelers on a budget 宿舍, 旅店, 客栈比较便宜In the hostel you probably won’t get your own room.
nounperson in charge at the hotelI’ll let you make your complaint to the hotel manager.
housekeeping, maid nounstaff members that clean the rooms and linenPut a sign on the door if you want housekeeping to come in and change the sheets on the bed.
nouna machine that automatically makes ice that guests can use to keep drinks coldThere is an ice machine by the elevator on all of the even numbered floors.
nounplace for guests to swim inside the hotelThe heated indoor pool is open until 10 pm.
nounanother word for “hotel”There’s an inn on the other side of town that has a vacancy.
Jacuzzi, hot tub, whirl pool
nouna small hot pool for relaxationOur honeymoon room has a personal hot tub.
nounextra large bedA room with a king size bed costs an extra ten dollars a night.
nouna small fridge and cooking areaYour room has a kitchenette so you can prepare your own breakfasts and lunches.
nouna fee for staying past the check-out timeYou will be charged a ten dollar late charge for checking out after 11 am.
nounsheets, blankets, pillow casesWe will come in and change the linens while you are out of your room.
nounlarge open area at the front of the hotelYou can stand in the lobby and wait for your bus.
nouna device on wheels that guests can push their luggage onPlease return the luggage cart to the lobby when you are finshed with it.
nounthe most amount of people allowedThe maximum capacity in the hot tub is ten people.
nounaccommodations that are slightly cheaper than hotelsOur motel is very clean and is close to the beach.
adjloudThe guests next to you have complained that you are being too noisy.
nouna piece of paper that guests display in the car window while in the hotel parking lotDisplay this parking pass in your window to show that you are a hotel guest.
nounextra charge for movies and special television featuresIf you order a pay-per-view movie, the charge will appear on your bill.
nounthe covering that goes over a pillowRoom 201 doesn’t need their sheets changed, but they requested one new pillow case.
queen size bed
nounbed with plenty of space for two people (bigger than a double)They have a queen size bed so the small child can eaily fit in the middle.
nouncost of renting a room for a certain time periodOur rates change depending on the season.
nouna request to save a specific room for a future dateThey say they made a reservation but it doesn’t show on the computer.
noundelivery of food or other services requested by guestsIf you would like a bottle of wine, just call room service.
nouna hot room for relaxation, filled with steam芬兰式蒸汽浴室，桑拿。We don’t recommend bringing young children into the sauna.
nouna bed for one personThe economy priced room includes one single bed.
sofa bed, pull-out couch
nouna bed built into a sofa or couchThe room contains a sofa bed so the room actually sleeps five.
nounused to cover and dry the body after swimming or bathingYou can get your swimming pool towels at the front desk.
adjavailable roomsWe only have one vacancy left, and it is for a single room.
nounstaff that parks the guests’ vehiclesIf you leave your car keys with us, the valet will park your car underground.
nouna machine that distributes snacks and beverages when you insert coinsThe vending machine on the fifth floor has chocolate bars and chips.
nouna window that offers a nice image for guestsThe room is more expensive because it has a spectacular view of the beach.
wake up call
nouna morning phone call from the front desk, acts as an alarm clockWhat time would you like your wake up call?
weight room, workout room, gym
nouna room that guests can use for exercise and fitnessOur weight room has a stair climber and a stationary bicycle.