1. 非常感谢。Thank you very much.
2. 不客气。You are welcome.
3. 对不起。I’m sorry.
4. 劳驾。Excuse me.
5. 抱歉让您久等了。Sorry to have kept you waiting.
6. 我没明白您的意思，我马上请我们经理过来。I don’t understand. I’ll get the manager.
7. 没关系。That’s all right.
8. 我马上就办。I will do it right away.
9. 听到这件事我很抱歉。I’m sorry to hear that.
10. 请小心。Please be careful.
11. 别担心。Don’t worry.
12. 放心好了。Take it easy.
13. 请稍等。Just a moment, please.
14. 请走这边。This way, please.
15. 能请您跟我走吗?Could you please follow me?
16. 洗手间在那边。The rest room is over there.
再见&祝福用语Parting & Good wishes
17. 明天见. See you tomorrow.
18. 祝你们玩得愉快!Have a good time
19. 圣诞快乐.Merry Christmas!
20. 新年/中秋节/生日快乐!Happy New Year/Mid-Autumn Day/Birthday!
1. Executive Office行政办公室
2. Human Resources Dept.人力资源部
3. Front Office前厅部
4. Housekeeping Dept.客房部
5. Food & Beverage Dept.餐饮部
6. Recreational Dept.康乐部
7. Financial Dept.财务部
8. Sales Dept.销售部
9. Purchase Dept.保安部
1. 您好。How do you do.
2. 您好吗?How are you?
3. 早上(下午、晚上)好。Good morning, (afternoon, evening).
4. 欢迎光临君家酒店。Welcome to King-house hotel.
5. 欢迎入住我们酒店。Welcome to stay in our hotel.
6. 希望您住店愉快。Hope you’ll enjoy your staying here.
reserve预定 hold the line不挂断 single单个的 twin一对的
double一双的 availability可用性 per每一的 unguaranteed无担保的 American Express 美国运通卡 scheduled如期的
Good morning, Room reservations. May I help you?
Yes, I’d like to reserve a room.
Thank you, sir. For which date and how many guests will there be in your party?
From April 16th to 20th, Just my wife and myself.
Could you hold the line, please?
I’ll check our room availability.
May I have your name and phone number, please?
What kind of room would you prefer?
How many nights do you wish to stay?
Thank you for waiting, sir/ma’am.
A single room/a twin room (a double room)is **RMB.
R=Reservation Clerk G=Guest
R: Good morning. Room Reservation .May I help you?
G: Yes, I’d like to reserve a room.
R: Thank you, sir. For which date and how many guests will there be in your party?
G; From April 16th to 20th. Just my wife and myself.
R: A twin, please.
G:Could you hold the line, please? I’ll check our room availability.(After a while)Thank you for waiting, sir. We have a twin room at US$180 per night, will that be right?
G: Ok, I’ll take it.
R: Thank you, sir. May I have your name and you phone number, please?
G: Sure. My name is Li Fang, and my phone number is 13615500547.
R: Mr. Li, phone number is 13615500547…Excuse me, how do you spell your first name?
G: It’s L,I.
R: L,I. thank you, Mr. Li. May I know your arrival time on April 16th?
G: Around 9:00p.m..
R: Mr. Li, for the unguaranteed reservation, we can only hold the room by 6:00p.m., because it is the peak season now. If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
G: Fine, Do you accept American Express?
R: Yes. May I know the number?
G: It’s 134986.
R: Thank you, Mr. Li. You ‘ve made a guaranteed reservation at the ChuZhou King-house hotel, from April 16th to 20th for 5 nights. If you can’t arrive as scheduled, please inform us before p.m. on April 16th. Thank you for calling and we look forward to serving you.