1. luggage storing conversation: if our guests want to store their luggage in our hotel, what will you say?
Reference: Good morning, sir. What can I do for you? Could you give me your room number, please? How many pieces of luggage do you want to store? Do you have some valuables, vulnerable things or food in your luggage? We can not store them, you will have to take them with you. We are not responsible for these things. When will you come back to pick them up? For luggage storing, for every piece of luggage we will charge you five RMB each day except today. We need your signature on the luggage registration book and on the claim tag. You can claim your luggage by your signature and the claim tag. Please keep it carefully.
2. If it is raining outside now and one of our guests wants to know where they could get an umbrella. What will you say?
Reference: Good afternoon, sir. What can I do for you? (you see, it is raining outside. How could I get an umbrella?) Could you tell me your room number please? I could give you two pieces of suggestion.
1) in your room there is an umbrella in the wardrobe. I can bring it downstairs for you. But you will have to wait for a moment. 2) you can also borrow it from the front desk. We will charge you 50 Yuan as a deposit and we will give you a receipt. When you return the umbrella and the receipt, we will give you back the money.
3. Now we met each other at the airport. What will you say to while away the 40minutes from the airport to our hotel.