1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please?
2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
3. My name is ***, is there anything else I can do for you, just let me know.
4.If you have any problems, please feel free to contact us .
Part 2 Helping to Check-in
1.Please have a seat for a while I’ll help you with the check-in procedure.
2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure.
3. How many nights will you stay this time?
4. Which room would you like, smoking room or non-smoking room?
5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately?
Here is your room key and the breakfast coupon. Would you please sign here?
7. Here are your passport and the credit card . You can go up to the room now I hope you enjoy your stay with us..
Part 3 Providing Service During Staying
(1) Please wait a second. I’ll transfer it for you. .
(2) Because so please be careful.
There is free broadband Internet access in every room , connector plug is on the desk.
(2) There is a little trouble in the computer service center, so the Internet is disconnected temporarily. Please wait a while, It’ll be recovered soon.
(3) Ok, I’ll arrange a computer engineer to help you.
About the Laundry关于洗衣
The laundry collected between 8am to 6pm will be returned at midnight on the same day ;while the one collected between 6pm to 8 am will be returned at 2pm on the next day.
For the laundry, the regular service is within 8 hours and the express service is within 5hours.
(3) There is a stain on your clothes, and we’ll try our best to get rid of it . However, I can’t guarantee that we can remove it totally.
(4)— Could you send someone up for my laundry, please?
===Certainly, sir. Our room attendant will be up in a minute.
(1) You don’t look very well today. What seems to be wrong ?
你看上去有些不舒服, 还好吧 ?
(2) I feel dizzy and have a sore throat besides , I can not sleep well recently?
(3) Don’t worry , I will arrange a doctor to look after you .
(4) Any other symptoms? Like stomach ache, coughing, or nausea?
(5) The doctor said you have got the flu. She’ll prescribe some medicine for you .take two tablets at a time, three times a day. You’d better stay in bed for one or two days.
(6) —Are they strong?
==Yes. They may make you a little drowsy. By the way, you should be sure to take them after you eat.
(7) Can you give me some medicine for heartburn?
(8) I’m afraid the doctor can’t give you medicine for that unless you tell her about your history of stomach ache?
(9) Well, I do have gastritis for two years.
(10) Since your blood pressure is higher than normal, could you tell the doctor whether you have diabetes?
(11)How is the acid in your stomach? Is the acid feeling very strong?
(12) Are you taking other medicine at present? Please let us know just in case of chemical reaction. .
(13) Are you feeling better now, Sir?
(14)—What happened to your leg, Sir?
==I tripped and fell in the bathroom.
—Please don’t worry, I’ll ask the doctor to go to see you right away.