职场英语口语情景会话:Handling a problem 处理问题
Handling a problem A:What? You’ve lost the plans? How did that happen?
B:I am terribly sorry, Mr. Richardson. We sent the plans by express mail to our branch in shanghai, but they appear to have gotten lost.
A:What are you doing about it?
B:We are tracking the documents at the moment, and we have people working around the clock copying the plans.