职场英语口语情景会话:With a very upset customer 面对气愤的顾客
With a very upset customer A:This is the last time I’m using your company. I have never seen so much disorganization!
B:I do apologize, Mr. Kane. There is really no excuse for this. But I assure you this will not happen again! We have spoken to the salespeople involved.
A:That’s not good enough! I just don’t trust your company to take care of business in an orderly fashion.
B:You have every right to be upset, Mr. Kane, but I do hope you’ll reconsider.